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Regular priced products may be returned, unused, within 7 days for a full refund on the price of the product. The customer is responsible for all shipping fees (including return shipping) and duties paid. Used items may not be returned.
If you believe that your damage falls under our warranty, contact us at info@bubblebag.com or phone 1-866-635-8464.
We require your order number if you purchased from us, or the name of retailer, and date of purchase, your full name, mailing address and phone number. Include photos of the damage, with at least one photo showing our Bubblebag logo.
We will assess your warranty request and contact you once a decision has been made. Do not ship used items back to us.
All defective product replacements are shipped by mail (Canada Post/USPS). We do not offer express shipping on items replaced under warranty. We can give you a quote if you would prefer faster shipping.
Bubble Now Machined & Dry Sift Systems
Our warranty is against manufacturer's defects or flaws only. Our warranty does not cover wear and tear, and it is expected that products will deteriorate over time.
Dry Ice - no warranty
Some extractors choose to use dry ice in combination with bags or screens, in order to maximize the amount of trichomes that are harvested from the material. Close proximity to dry ice chills the cannabis to the extent it becomes super brittle and more susceptible to releasing all of its trichomes during the sieving process.
However, this comes at the expense of increased contaminants. For this reason, we do not recommend the use of dry ice in Dry Sift Hash production.
Since our products are not recommended for use with dry ice, and have not been tested as such, we cannot offer our warranty if used with dry ice.
Products from other Manufacturers
Toker Poker, Beeline, Medtainer, TightVac, Pens, Oil Slick, Roor, Spinpro, Hemp Hoodlamb/Tailor Clothing, etc)
Please contact us with any questions, we are available Monday to Friday, 9am to 5pm PT (except holidays).
Phone: 604-254-3338 or toll free 1-866.-635-8464
As of Nov 2022, we have moved to a private residence and pickups are available in Burnaby and/or East Van by appointment only. We still have a limited selection of Hemp Taillor (was Hoodlamb) line of vegan, hemp & organic cotton eco clothing, designed in Amsterdam. We now also carry the new Men's & Ladies' Classic Coats from Freshemp. See bubblebag.com/HempClothing.
Click this link to find all of our online resources, product tutorials, and community groups: linktr.ee/bubblebags.freshheadies
We appreciate your business. If you are happy with our products and customer service, we invite you to leave us a review on Google, Yelp or Facebook. If you wish to review a specific product, scroll to the bottom of the product page on our website.