Returns and Warranty

Warranty and Returns

Important Notes:
  • Proof of purchase is required. A copy of the original sales receipt or invoice is required for items purchased from a retail outlet.
  • We do not provide a warranty on items purchased on eBay and Amazon.
  • We do not offer warranty on items we have already been replaced via a warranty claim, and were offered at no cost.
  • We only offer warranty on authentic Bubble Bag items purchased from us directly or from one of our authorized resellers. We will request pictures to verify the authenticity of the product.

Fresh Headies / Bubble Bags Products

Regular priced products may be returned, unused, within 7 days for a full refund on the price of the product. The customer is responsible for all shipping fees (including return shipping) and duties paid. Used items may not be returned.

 
Bubble Bags
We carry 3 different grades of Bubble Bags and offer the following extended warranties, against manufacturer's defects or flaws only. Our warranty does not cover wear and tear, and it is expected the fabric will deteriorate over time.
 
To see further details and differences on each grade, please see our FAQ and Bubble Bags Information pages.
Please contact us by email at manager@freshheadies.com or phone 1-866-635-8464 if you have a defective item - do NOT ship it back to us. All defective product replacements are shipped either by mail (Canada Post/USPS) or by UPS Ground. We do not offer express shipping on items replaced under the 6 month warranty.
The cost of shipping is not included and is the customer's responsibility.
 
Bubble Now Machined & Dry Sift Systems
We stand behind our Bubble Now machines and Dry Sift Systems and will deal with defective items within 6 months of purchase.

After 6 Months:

Any defects or problems are handled on a case-by-case basis. Please contact us. If we deem the item to be defective, we may replace or repair it. The cost of shipping is the customer's responsibility.

Our warranty is against manufacturer's defects or flaws only. Our warranty does not cover wear and tear, and it is expected that products will deteriorate over time.


Products from other Manufacturers
Toker Poker, Beeline, Medtainer, TightVac, Pens, Oil Slick, Roor, Spinpro, Hemp Hoodlamb/Tailor Clothing, etc)

Bubblebag.com will provide a warranty on other manufacturer's products according to the manufacturer's policies. In some cases the customer will be asked to contact the manufacturer directly.

► Hemp HoodLamb / Hemp Tailor

  • All Sale Items are Final Sale.
  • NOTE: Hemp Tailor is no longer in operation. As such we are unable to accept any warranty calims against manufacturer's defects.
  • Regular priced products may be returned, unused, within 7 days for a full refund on the price of the product.
  • Beyond 7 days, we might consider an exchange, but that would require a phone conversation to discuss. The customer is responsible for all shipping fees (including return shipping) and duties paid. Used items may not be returned.